The article discusses the practice of resort fees at hotels, focusing on the differences between major hotel loyalty programs, particularly Marriott Bonvoy, Hilton, and Hyatt. While Hilton and Hyatt do not impose resort fees on rewards nights booked with points, Marriott Bonvoy does, meaning that members must pay additional resort and destination fees even when redeeming points for free nights. This practice is described as deceptive, as it complicates pricing comparisons and can deter travel agents.
Marriott’s franchise agreements allow for the option to waive these fees for Bonvoy Elite members, similar to what Hyatt and Hilton offer, but Marriott has yet to implement this. This approach is viewed as essential to the economics of Marriott’s Bonvoy program, as it allows the company to maintain profitability by charging guests extra fees. The article emphasizes that the potential for waiving these fees exists but has not been acted upon by Marriott.
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