The Social Security Administration (SSA) is set to roll out new anti-fraud measures starting Monday, creating widespread concern and confusion. The SSA will now conduct identity verification checks on all phone applications for benefits, requiring those flagged for possible fraud to confirm their identities in person. Additionally, beneficiaries will no longer be able to change their direct deposit information over the phone due to fraud concerns, needing to do so through the “My Social Security” website or at local offices.
These measures have prompted anxiety among beneficiaries, many of whom fear losing their crucial payments. Many individuals have rushed to SSA offices to verify their identities, causing long wait times and confusion over the new policies. The agency has faced backlash for its rapid and confusing policy changes, including backtracking on previous rules about applying for benefits via phone.
SSA representatives, grappling with insufficient training on the new regulations, have been unable to provide clear information to callers and visitors. This has left beneficiaries feeling frustrated and anxious about their ability to access benefits. Advocates for the elderly and disabled have criticized the changes, claiming they could hinder access for those who are not computer-savvy or who cannot easily visit offices.
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