Delta Air Lines has been criticized for its poor handling of first-class seat upgrades, particularly for elite members. In a recent incident, a Delta elite member experienced a gate agent refusing to process upgrades despite available seats. Currently, only 12% of first-class seats are allocated for upgrades, a drastic decline from 81% 15 years ago. This is in contrast to other airlines like United and American, which manage their upgrade lists more effectively. Factors contributing to Delta’s decline in upgrade availability include increasing premium demand, limited supply, and a focus on selling upgrades to coach passengers rather than honoring mileage upgrades. Complaints from passengers highlight frustrations with unprocessed upgrades and the overall decline in service quality, prompting some to reconsider their loyalty to the airline.
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